// case study

IT Support AI Chatbot

A Gemini-powered helpdesk assistant built to turn repeated support questions into fast self-service answers and cleaner ticket intake.

Open live demo Source code

Use case Internal IT self-service

Core loop Question to FAQ answer or ticket

Stack Flask, Gemini AI, JavaScript

What needed to improve

Problem

Common printer, Wi-Fi, VPN, password, and email questions create repetitive work for IT teams. The useful first answer needs to be quick, clear, and easy to escalate when it is not enough.

Build

The prototype groups recurring questions, routes intents, and uses Gemini AI to respond with structured support guidance. When the issue needs follow-up, the flow captures ticket context.

Result

The demo shows a practical support assistant that can be inspected quickly: FAQ routing, ticket capture, Thai support UI, and source code are all visible from the portfolio.

What to inspect

FAQ routing Check how common issues are grouped before escalation.

Ticket context Look for the handoff details a support team would need.

Thai support flow Verify the UI works for practical local support questions.

Source clarity Use the repository to inspect the Flask and Gemini integration.